Refunds/ Exchanges:

We do not provide refunds or exchanges unless packaging is still intact and unused. (Products only). We reserve the right to deny refunds/exchanges on a case by case basis. We cannot exchange or refund HERBS as we cannot guarantee the purity once it leaves the store. All returns/exchanges shipping must be paid by the customer for re-shipping.

Incorrect Item: If you received an incorrect item, please contact us within 2-3 days of delivery to info@nappilynaturals.com to get a replacement sent to you within 3-5 days. A photo of the incorrect item and picture of the invoice MUST be sent to the email provided.

Damaged Items: Please send several pictures of the damaged items upon opening to Nappilynaturals and/or file a claim within 2 weeks with the post office. We'll assist with any and all necessary information.

Lost/Stolen Items: If concerned about theft, please choose signature confirmation. We're not responsible for lost or stolen packages if we shipped to the correct address and the status says “Delivered”. Please file a claim with USPS and we will be happy to assist you with your claim. If the post office is at fault and do not accept responsibility, unfortunately we are not liable for their actions, however, If the carrier accepts full responsibility for the lost and/or stolen package, we will work with them to get a new shipment to you

Insurance/Signature Confirmation: Consider adding insurance or signature confirmation for added security.

**OUT OF STOCK:**

If an item is out of stock, we may contact you for a replacement or offer a refund.

Thank you for shopping with NappilyNaturals and we value your business!!